Salon policy

As a salon we have the health, safety and welfare of our clients at the forefront and are insured by both ABT and BABTAC.

We would therefore advise that you read our salon terms and conditions, to ensure a mutual respectful service is received.
 

Cash Only

All deposits are paid electronically at time of booking however, we require cash only for payment of outstanding balance on day of treatment.

A number of our team members are also self employed and take their own payments.
 

Cancellations and No-Shows

All cancellations require a minimum of 48 hours notice.
Full cancellation policy can be found here

Lateness

If you are over 15 minutes late for your appointment, we may be unable to provide the full treatment required and a cancellation fee may apply.

Changing services at appointment

If you decide on date of appointment you no longer require full services booked, you will still be liable to pay for full treatment

No Children Policy

We sincerely apologise for any inconvenience this may cause to our customers. We have taken careful thought and consideration before enforcing this policy however, due to health and safety regulations we feel it is at the best interest of our clients and business as a whole.

We cannot be held liable for any accidents that may occur in the salon, due to unsupervised children. Our salon offers treatments with a minimum age of 16, it is not designed to meet child friendly requirements.
Our staff cannot provide supervision for any minors whilst in the workplace nor can be held responsible for providing any discipline.

Woo Nail Salon and Training Academy is a luxury experience environment, where clients come to switch off from their busy lives and enjoy their service peacefully.
Unsupervised children may cause a disturbance to our clients receiving the most out of their service.

This policy is also in alignment with our insurers.

We thank you for understanding and also encourage you to receive maximum enjoyment from your service child free and take some time out for yourself when possible.

Service Guarantee

Customer satisfaction is our highest priority. If you are not completely satisfied with your treatment please let us know before you leave the salon or within 24 hours after to  it service has been performed.
If you have enjoyed your service at Woo, please be sure to leave us a Google Review and in return we will provide a 10% discount at your next service, as a thank you.
 

Right to refuse service

Our salon team have the right to refuse service to any customer imposing improver behaviour, disrespect or if their state of health may influence the effects of the service.

We reserve the right to refuse future bookings when we are presented with disrespect, including numerous last minute cancellations and no-shows.
 

Respect to staff

We pride ourselves on providing a luxury service to all our clients, we require the same mutual respect in return.

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